• Love Loren must be informed of any returns or exchanges via email or phone before shipping out your item
    • SALE items cannot be returned for exchange, credit, or refunds.
    • Merchandise must be returned up to 7 days after the package arrives on your doorstep
    • Merchandise must be unused and in perfect condition to qualify for return or exchange
    • Merchandise must be accompanied by the original packaging including tags attached to products.
    • If you are not happy with your purchase you can only return for store credit if you used a promo code of 25% off and above. We do not offer refunds for items purchased during major sales. 
    • Love Loren is not responsible for any Customs fee the customer is charged and will not issue a refund for any Customs fee that may apply
    • Accessories cannot be exchanged or returned
    • Panties cannot be exchanged or returned
    • Swimwear can only be exchanged  
    • Bodysuits cannot be exchanged or returned
    •  International orders can only be exchanged for merchandise or store credit. 
    • Contact Email:
    • Address: 67 Carmen Ave, Cedarhurst NY 11516
      • Exchanges will be processed within approximately 7-10 business days after we receive the exchanged item
      • Original shipping charges are non-refundable
      • The customer is responsible for all return shipping charges unless the item received is incorrect or damaged
      • Due to our high order volume, all orders that are placed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quickly as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse for processing.
      • Discount codes must be applied at the time of checkout- You must press "Apply" to see the order total update
      • We cannot adjust any prices after the order has been submitted
      • Only one code can be used on a purchase
      • Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.